Senheng Electric

Purchased most of my household items from here. Look for Mr. Michael. Very humble and polite person. Will give detailed explanation and handle issues promptly.

I have bought many items from SenHeng Tanjung Pinang. Fr my 1st washing machine to the latest aircon, I am very happy with my purchases and the customer service I received from the friendliest staff Mr Michael. He will take the time to answer all your queries on the item you are buying. I can even just whatsapp him pics of my mom's fridge issue and he can arrange the technician to come and check. He is the person I will always look for if I want to buy anything fr SenHeng. Good job Michael.

Bought a Panasonic fridge from this shop. They sent me a fridge with a damage bottom cover causing one of the leg to be shorter. The delivery guy just out a plank at the bottom to make it stable. I called in to complain, the shop refused to send me a new one. They asked me to claim warranty instead! Sent me a damaged item and asked me to claim warranty for replacement. Con man!

Customer service is good. You would be able to get pricing and offers delivered to your handphone via whatsapp. Although, some items are slightly expensive, I suggest to buy it when they are on sale. Overall, they have a wide variety of electrical items to choose from.

Great service. I was looking for something that was out of stock in different retails all over Malaysia but Kenny here managed to find one for me in a Sen Heng in KL and managed to get it to me. Highly recommend this place for its customer service.

Thank you very much, Kenny for his kind help during my purchase of Samsung Galaxy A52 from SenHeng Tanjung Tokong, Penang. His patience and experience in explanation is truly much appreciated.

i order a sharp air purifier KCD40EW from Sen Heng Electronic Tesco Tanjung Pinang on the 14/09/2015 which cost which cost me RM2020.00 ( include plus one membership extended warranty , Doc No: B21*SON38676..plusone member :C0214062 )...the store sales arrange a date to deliver this machine,.. so i was taken day off to wait for it.. on that delivery date, i was waiting for it since morning till late afternoon, and then receive a call from the delivery guy mention that he not able to deliver since he went to Batu Maung instead of Batu Ferringhi,.. which is a totally unacceptable.. and i straight away ring that senheng tesco outlet to expess my unsatifactory, the same sales guy who sold me this machine apologise and rearrange another delivery on the spot . this time it is a chinese delivery who know my location batu ferringhi,,, and so after this inccident i really though senheng is pretty great shop to purchase from.. even purchase a Lg 4.1 soundbar + wireless woofer, philips electronic shaver, panasonic vaccum machine along with extra C-120 paper vaccum bag replacement too... until few weeks ago,.. like usual when i was cleaning the sharp air purifier KCD40EW, the humidifier filter tray is dirty, have to scrub off the dirt and water stain,.. one of the roller ( SHAFT NSFT-A022KKFA ) that support the humidifier water filter rolling felt into my kitchen handwash sink hole, it got flash away,.. after this, my sharp air purfier KCD40EW been encounter the Error E2 on the panel screen ever since, i guess short of one roller it is uneven,.. so i asking for help from senheng tesco tanjung pinang shop,.. mentioning this to the sales guy i buying from,.. he promise me to help me check from supplier whether such a part exist or have stock then he will get back to me,.. he get down my contact number,..i waited for so many weeks after,. didnt even get any reply, miss called or anything from him/that senheng shop at all,.. ( i even accidentally having lunch in the same food court where he is having a break ).... and bear in mind i did purchase extended warranty,. i know part of it is my own fault too,. but at the very least, he the sales guy could have say something also better than nothing, right ?? end up i need to google search sharp servvice centre in kl, and ring them myself to get a penang sharp outlet phone number,.. and penang service centre recommend me Nguan eletrical shop in macallum to order such roller ( shaft ).... and to my shocking expression, this shaft only cost RM4 per peices,.. my moral of story,.. this SenHeng Tanjung Pinang located inside the Tesco really only care for direct first time sales, probably due to high commission, and zero after sales services,.. also i am your plusone member purchase so many thing from you guys,.. this is how i deserve as plus one member,.. i directly so piss off about you guys,, even throw your plusone membership card into dustbin,... i guess i will bring my business else where they care about us for AFTER SALES SERVICE... i would rated zero star if there is this selection..

Have bought a lot from d shop. V pleased & satisfied with - range of products; expertise; politeness & after-sale service!