Sugeh Village Country House

Superb location for family day. Huge pool for kids

1 star score, only for the landscaping. No counter for receptionist, no proper customer service rep. present. You can only see the cleaner cum gardener around. Properties not well managed, Overall we can conclude they dont have a good management team or maybe the management team not exist at all. Only the zoo keeper manage everything. You can come only for taking pictures (Instaworthy). For the swimming pool. Please avoid (unless you want to see the frog inside). Not clean at all.

Dont bother to come here lah. Rooms are dirty. Bbq pits are full of flies. Pools are just so-so. Only nice to take picture from certain angle, not suitable for small kids. Well, basically this place is just far below 'standard' expectation.

The place very chill and relaxing.they have mini zoo and swimming pool.a good place for staycation with family and friends. Don't use waze to go there,the location not accurate instead use good maps.Kind very hard to find the place,the signage not easily too see.

I have to provide feedback as i hope to see a real improvement. The place have a lot to offer but it come to disappointment. Things i like : 1. Swimming pools option. for kids and adults. 2. Resort setup is good with kampung style and the mini zoo is a little kick Unfortunately there are many things to DISLIKING and require SWIFT remedial for improvement to be the best!! 1. Administration - NO proper way how to check in. No COUNTER or mini office to handle this check in administrative. The contact or focal person handling the reservation as shared in the portal/email, Nowhere to be contacted. Called and text did not returned, only replied on the day after check out. Has to find myself to ask around the cleaner and the staff for the room and the key. 2. Cleanliness is POOR.not even average. NON-TOLERABLE especially the bed condition and TOILET. Toilet and shower are MISERABLE. Stain, fungus, leaking pipe, mold everywhere on ceiling, sink, WC, floor..just YERKKKK..im really sorry, this is so DISGUSTING 3. water pressure is VERY POOR. Literally dripping, upon opening any faucet, bidet or shower..totally un-acceptable. When this been reported to the staff, they mentioned this is normal especially when high occupancy. WatdeEf (whisper). There were only about less 30% of t room occupied during this time. Even if t pump did not work, normal water flow should b expected, NOT DRIPPING level. Wait untill u want to use the WC and wait for t water to fill the toilet water tank..it took HOURs just to flush your 'business'.. DISGUSTING 4. NO TV channel. The TV serve NO function at all although astro decoder is there. Reported to t staff, however staff mentioned, ASTRO is the problem. They mentioned t issue had been reported to astro, but astro has not come to repair. Im not really what was t issue untill astro took so long probably months to resolve the issue to a BILLED customer. Unless SUGEH has not been paying, that is different issue. 5. We were assigned to Rafflesia room. The entrance floor always WET and significantly PONDING. Not sure where t water came from, but is always ponding and very discomfort and dirty as it is ponding exactly at the door entrance. 6. Flies are everywhere. Maybe due to the mini zoo location For me RM230/NIGHT on this really NOT WORTHY In conclusion 1. Staff are NOT friendly 2. VERY POOR maintenance 3. Dirty TOILET 4. Serious WATER issue

We had our Family Day here. In general the resort has suitable place for games and activities to be done. Unfortunately there is water coming into our rooms when it was raining. My family needs to clean up the mess leh.

No connection, no break fast. Dirty landscape. Staff very not friendly..for the premium price, should include WiFi and breakfast

Decent place. Wifi has a few dead spots and there are a lot of mosquitoes. The toilets are also a bit questionable. My advice, bring extra mosquito repellent, your own toiletries and maybe portable wifi/ready anything that may help u to get better connection. All other facilities advertised are okay ??