Watches of Switzerland Repair Centre (Great Eastern Mall) - 50450 Kuala Lumpur
2.5/5
★
based on 6 reviews
Contact Watches of Switzerland Repair Centre (Great Eastern Mall)
| Address : | Lot LG13, Lower Ground, 303, Jln Ampang, 50450 Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia |
| Phone : | 📞 +7 |
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eternally ben on Google
★ ★ ★ ★ ★ Mr Fong is very friendly & polite, have been using his services with no issues
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Yena S on Google
★ ★ ★ ★ ★ Long waiting, no follow up, watch broken again after few weeks later from repair.
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Adil Assif on Google
★ ★ ★ ★ ★ professional repair centre, well situated in the great Eastern mall. the staff are great.
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Kaiseng Tan on Google
★ ★ ★ ★ ★ I visited the centre at Empire Towers Subang Jaya on Sunday, Nov 3, 2019 at around 4:30 pm with the intention to service my Swiss watch.
I pushed the door open and expected at least a smile or welcome greeting from the only guy sitting at the counter.
In fact, I was expecting something like "Sir, is there anything that I help you"
Instead, the guy put up a stern look at me and I politely asked him whether I can have my Swiss watch to be serviced here.
He replied me in a very unfriendly tone that, I have to leave the watch behind for 10 to 14 days for diagnosis which cost RM50 before able to provide the cost for the service.
The reply given must be according to the guidelines provided by the company which is acceptable.
However, from customer service point of view, the guy was not properly trained for the job.
He was not tactful and did not display positive attitude including his body language.
I felt being rejected and nicely said thank you to him and walked away.
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marina ramli on Google
★ ★ ★ ★ ★ I send for change battery. But they said got other problem. I said its ok just change the battery 1st but the took off the new battery and didnt change it at all. And waste of time waiting for 1 week. Just asked for change battery and i did paid for the deposit. Very poor service. The lady also dont even said sorry of what happen just keep on saying about the technician mistake and all. But the dealing was with her.
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Shaz Idris on Google
★ ★ ★ ★ ★ I managed to enter the shop only after my third attempt. First attempt failed because when I reached the shop at 2.20 p.m., both the ladies were having their lunch. Second attempt failed when I reached the shop at 2.30 p.m. & there was signage stating that the ladies were 'out for a while'. When I managed to enter the shop on my third attempt, I told the lady that I need to get a new watch battery for my Tissot watch which I bought less than 2 years ago.
She then asked me, do you wear your watch or not, to which I answered sometimes, because I have many watches which I wear them on a rotation basis. Then she had a very quick glimpse at my watch and quickly concluded "Ohh, your watch kenaa masuk ward maa.." I replied, "What do you mean kena masuk wad, it just needs a new battery only cause it is no longer working."
Then she started to lecture me about watches which are not used regularly must be serviced; it will be sent to SEA Park for assessment first (within 7-10 days) then only the technician will specify what needs to be changed & the costs involved. All in, it may take a month to repair/service.
I had the biggest shock of my life man! I really could not believe what I heard.
At that time, I knew this shop is a TOTAL SCAM. How can a watch which has been used for less than TWO years needs such a detailed service, what more a repair. All the more, it is a Swiss's watch!
I blurted out, "I rasa you are being so ridiculous laa.. this is a new watch laa! Menyesal I masuk kedai you!" And then I quickly left the shop, thinking how many watch users have this shop scammed up till today..
At home, a check on the guarantee card of the watch stated that my watch is still under warranty (2 years) and I am so very glad that I did not listen to the lady's distorted, misleading advice.
Be careful guys :(
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