Aesop
3.5/5
★
based on 8 reviews
Contact Aesop
| Address : | City Centre, 1, Lebuh Bandar Utama, Bandar Utama, 47800 Petaling Jaya, Selangor, Malaysia |
| Phone : | 📞 +778 |
| Website : | http://www.aesop.com/ |
| Categories : | |
| City : | SELANGOR |
| Description : | Australian company known for high-end skincare products & gift kits, plus home & body fragrances. |
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Monica chee on Google
★ ★ ★ ★ ★ The sell person very polite and friendly,
Give the good recommendations and help to wrapping the gift nicely.
Arrange the shipping as well . Thank you .
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Tamara Jayne on Google
★ ★ ★ ★ ★ Horrible experience with one of the staff at aesop one utama. She was so rude and made shopping at aesop a distasteful experience. I bought birthday gifts for my sister there. Then I went back with my sister to check out other scents in case she wanted to exchange it. I understand that we can't simply touch products because of covid but she could have said it in a polite manner. Instead she was just really rude and the other staff was wearing her mask on her chin. We walked out immediately. What a bad experience. They should really work on their customer service.
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Mohd Shahrizal Salleh on Google
★ ★ ★ ★ ★ The place is at new wing..near to escalator...small n very dim store...difficult to see the product...n need to improve customer service..very bad??? they dont have loyalty program like other brands....but atleast give some sample for customer to use....u really need to ask for sample ..not like Kiehl's...they just give ..no question ask...please improve ur style...otherwise people wont buy anymore???
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angela on Google
★ ★ ★ ★ ★ I really hope Aesop management to consider retrain all your sales associates in this branch and bring a more enjoyable shopping experience to customers. Not friendly and the not even try to explain more when ask about the product info.
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Sam van Bohemen on Google
★ ★ ★ ★ ★ I had to purchase some gifts for my partner's mum in Malaysia while I was in Australia.
Amy Chan was incredible!! She gave us so many options and even handwrote a card and wrapped the gift for us free of charge. Our experience was great.
Thanks Amy! We appreciate you!
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ofpudding andhappiness (ofpuddingandhappiness) on Google
★ ★ ★ ★ ★ Went to 1u outlet to ask for skin care recommendations and told the sales advisor my budget. She only introduced me the most expensive set which I upfront told her its out of my budget, ended up purchasing a cleanser for dry skin, which i later found its for sensitive skin, and what upset me is there was plenty of lower priced skin care set which was closer to my budget and she didnt even bother to mention those to me. Very horrible experience. Will not visit again, rather buy on lazada. Your 1u sales advisor are totally unprofessional.
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Celine Chin on Google
★ ★ ★ ★ ★ walked in to purchase a tube of hand cream and was completely turned off by the sales women that attended to me. in addition to rolling her eyes several times while assisting me, her voice was almost inaudible and i could barely hear her explanation of the products.
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Michelle Siaw on Google
★ ★ ★ ★ ★ Went to one U branch just now to get sanitiser, the shop is nice and the products are good, just I think there might be something about me and my partner that disliked by the male employee that served us, I can deeply felt that he was not so happy about our arrival. But he still manage to explain all my questions for Aesop products.Tbh I don’t really familiar with the products in detail because i was helping a friend to get it. To the male employee that served us, if you’re reading this, good job on your professional customer service even though you didn’t like us. Perhaps next time you can assist customer to follow the shop sop or to tell or remind us earlier the do’s and don’t in Aesop. at least do let me know what did I do wrong. I wish you a nice day ahead. -Michelle
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