Sephora @ 1 Utama - 47800 Petaling Jaya
4/5
★
based on 8 reviews
Contact Sephora @ 1 Utama
| Address : | 1 Utama Shopping Centre, 1, Lebuh Bandar Utama, Bandar Utama City Centre Bandar, Lot G139C, Ground Floor, 47800 Petaling Jaya, Selangor, Malaysia |
| Phone : | 📞 +7788 |
| Website : | https://www.sephora.my/ |
| Categories : | |
| City : | Selangor |
| Description : | Retail chain with a selection of upmarket makeup, perfumes, beauty & skincare products. |
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NAEGA HOSH on Google
★ ★ ★ ★ ★ There were many people lining up without a proper queue, no staff was assisting nor handling the queue. Halfway through, a fight broke out between 2 ladies when one accused the other of cutting queue, then the whole queue was reformed again. Those who arrived later than me took advantage and jumped queues acting like nothing happened. I was really sick of it & din't bother being petty with them. If there were staff regulating, this wouldn't have happened.. (btw there were many staff doing nothing in the store since there are limited customers in there)
Had to queue for 40 mins. Asked for a perfume sample, a staff looked unhappy. After that, she never bothered to help me and proceeded to serve a new customer with a total change of attitude! I was really dumbfounded.. Fyi, the new customer and that staff were both Malay ladies. Don't know if its racially motivated but I hope its not. Anyways I did not feel good about the situation and decided not to buy it no matter how much I liked the perfume.
We were looking for staff to assist us at the skincare section, another staff was seen playing with her phone right behind us although she noticed us. She did not bother too, so I walked up to her. She gave me one reply and proceeded with her phone again with disinterest. Second time again I asked her, doesn't seem interested either. I was really wondering what is up with all the staff?? After I gotten many items into my basket, all of a sudden there were staff willing to serve me and finally asked if I needed help, giving me consultation etc. Wow, so when I decided to buy things only you guys help me out? Really discriminative lol...
Some of the staff pushed me higher pricing items, not satisfied with the results after trying at home.
Upon paying, another 2 cashier was seen looking at me gossiping and laughing. Had a super bad service experience yet I still spend so much there because I needed it quick. Never again will I come back to this horrible store again.
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Diana Pillai on Google
★ ★ ★ ★ ★ I my recent visit on 09-Oct I found that I was interested to buy Fenty products and Rare Beauty but your consultant was not able to recommend or talk to me anything about the products. No doubt now we cannot test but at least being a beauty consultant should be able to recommend matching colour right.
I spend a lot on that day since another consultant was very helpful with other products
I don’t if Sephora calls me for ask how they can improve their service
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Mohd Shahrizal Salleh on Google
★ ★ ★ ★ ★ The place is near to Isetan...n at the old wings....very big n spacious store..staff is good n fast...asking u wat u looking for n always give advice on the products...got a lot of things here from hair face body hand hair n perfume products..i just wanna tell u guys to give more samples to customer for them to try or give a nice product when they purchase rm 300 and above.....tat wil b great???????
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Karishma Kaur Bhaat on Google
★ ★ ★ ★ ★ Pretty disappointed that almost everything was out of stock, when I asked for travel size the staff tried forcing me into buying the bigger size and when asked for travel size suddenly all the product travel size option is “out of stock” and she left me after saying “Cuba you pergi ke klcc”. I came all the way to 1U because there’s nothing at KLCC as well. Also when will they restock online? Why is everything gone? Came all the way to 1U on my off day just to see everything is out of stock in store as well.. so inconvenient Sephora. Step up your game.
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nies omar on Google
★ ★ ★ ★ ★ Been calling Paradigm & Sunway branch but they never answered my calls. Called 1Utama branch instead, and Anita pickup my phone. Very pleasant and helpful staff, she help to check the stock and reserve one for me. Will find you when i go to 1Utama. Thanks Anita!
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nahid jabeen on Google
★ ★ ★ ★ ★ I had very good experience at Sephora @ 1 Utama in the last 3 weeks while visiting KL. The sales lady was nice & helped me out pick up the right shades of makeup items I was looking for. I left a package there by mistake, when I came back to check she promptly showed me the spot where I had left it. I became Sephora member 4 years ago on my previous trip to KL, but left my card back home on this visit, & that info too she helped me retrieve using my email ID, unlike some other stores.
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Nabilah Annas on Google
★ ★ ★ ★ ★ I’m a regular customer here, and so far I am satisfied with their customer service. Most staff are helpful and give useful advice to meet our skincare or makeup needs. Most of them are willing to entertain even the simplest queries.
Nevertheless, I feel like there’s a shortage of staff as it’s not easy to locate a sales staff to attend to our queries.
Also there’s currently a shortage of products in the outlet due to the global shortage. It can be frustrating to use the makeup testers only to find out the products are not even available in store.
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Subendra Thiruchelvam on Google
★ ★ ★ ★ ★ Can't go wrong with Sephora for beauty products. This outlet is pretty big. Friendly & helpful staff. Good selection of make up, skin care & perfumes. Prices are within expected ranges. Bought handful of items for my wife with the help of the sales girls. Usually a crowd but the open concept makes it comfortable.
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