AIA Customer Centre
3.2/5
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based on 8 reviews
Contact AIA Customer Centre
| Address : | Level 18, Tower A, Plaza 33, 1, Jalan Kemajuan, 46200 Petaling Jaya, Selangor, Malaysia |
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| Phone : | ๐ + | ||||||||||||||
| Website : | http://www.aia.com.my/ | ||||||||||||||
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| City : | SELANGOR |
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Elizabeth Standley on Google
โ โ โ โ โ The AIA personnel handled my requests efficiently. The wait time was reasonable considering covid SOP restrictions were in place so AIA @ PJ33 gets 5 stars. Only complaint is the security supervisor (?) on 18th floor not keeping her mask on completely. Rest of the security team were compliant with guidelines.
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EG CHEW on Google
โ โ โ โ โ It is located on the 18th floor. Usually very crowded. The numbering machine were not working on the two occasions I visited.
When you come here, you need to have lots of patience. Not sure if it is due to the COVID-19 pandemic, the processes is very slow.
Waited for more than 2 hours to reach the counter.
The experience is less than pleasant. I look forward to them improving their processes.
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Andrew MY reviews on Google
โ โ โ โ โ Just wonder what kind work of ethics does AIA customer supports staffs practices? I send an email dated 29th Mar 2022 until today my email was not read. With change of mailing address & adding auto billing for my policy premium. Lately I asking myself should I continue my insurance policy with AIA OR change it to another company who are more customer centric. Sad to see having such staffs not only is not helping the company to grow but rather quietly chasing away clients. Just wonder WHAT the TOP MANAGEMENT are doing? Especially the BOARD OF DIRECTORS & INVESTORS see this? In the meeting when ask why the numbers doesn't meet the projection. "Do more advestistment pump in more money"..right? SAD SAD. #AIACEO #AIA BoardOfDirectors
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prime optimus on Google
โ โ โ โ โ Drop by at AIA Plaza33 on Feb 22, during lunch time to make payment.
The Cashier at the Customer Service Centre is a JOKE. I would NOT hesitate to give a 0-Star Rating to her If Google Reviews allow me to do so.
She was so Unprofessional and asking Irrelevant questions to me/client (Those questions are absolutely Scammer type of Questions; indeed, they are absolutely NOT relevant to the my Service Payment).
Her duty is to accept, process & verify payment from client thatโs all.
AIA should provide some sort of Professional Client Facing Training to Your Cashier, else the way how she carried out her duty just like selling โrojakโ at Pasar Malam.
Needless to say, she just Tarnished the Creditability of AIA Image, I am speechless the way she operates her task, dealing and communicate with client just like a Scammerโฆ
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muhammad haziq on Google
โ โ โ โ โ It hard to call customer service
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CIS Watanabe on Google
โ โ โ โ โ I'm giving 0 star to them if I can, it takes them 3 hours + to get things done, the agents there are not performing well, expect long waits and sub par services and expensive parking. If you think govt dept waits are long, expect X2 to that while you are here. Good luck, I wouldn't want another AIA policy anymore.
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Clare Loo on Google
โ โ โ โ โ A place which we prefer not to go if possible due to long wait. Expect to wait for at least 2+ hours n more before your nos is called. Customer service staff was efficient though. Tks to Ms Patricia for sorting out issues. Suggest to have more CS counters to curb long wait.
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Kevin Loh on Google
โ โ โ โ โ Worst insurance company. waited 1 hour in line for what can be done in 5 mins just to surrender policy. the problem with insurance company is that they deliberately make life difficult when you want to surrender your policy.
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