City-Link Express Damansara Utama
3.4/5
★
based on 8 reviews
Contact City-Link Express Damansara Utama
| Address : | No.5, Jalan SS 21/60, Damansara Utama, 47400 Petaling Jaya, Selangor, Malaysia |
| Phone : | 📞 +8889 |
| Website : | https://www.citylinkexpress.com/ |
| Categories : | |
| City : | SELANGOR |
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Nidthia Pannir Chelvam on Google
★ ★ ★ ★ ★ DON’T WASTE MONEY USING CITYLINK!
Shipping from Shah Alam to Kelana Jaya... shipped 20.Oct.2020 and still not received - today is 24.Oct.2020.
On 21.Oct.2020 : courier Mohd Azmi Abdull Aziz (PJ) updated their system claiming that “receiver requested later delivery” - this is a lie and no such request was made!
On 22.Oct.2020, called and complained to “Tarish”, but no delivery attempted was made.
On 23.Oct.2020, courier Amer Izzuan Mustafa Al Bakri updated their system claiming that “receiver requested later delivery” - again this is a lie and no such request was made, ever!
On 24.Oct.2020, called “Punita” and still more excuses and no delivery updates. “Punita” refuses to even provide the name of her supervisor, claiming that no supervisor worked on Saturday.
Finally spoke to “Ida” or “Azlida” who claimed to be a supervisor. She then said “Zarul” will call back to schedule delivery.
Scheduled delivery on 24.10.20 before 12.00pm, but nothing. Called back customer service to and spoke to “Zarul”, this time he said the branch will contact.
Damansara Utama called back at approx.1.06pm and said delivery by 3.00pm on 24.10.20. Also request to speak to the manager to lodge complaint but manager not available, and was told he would call back.
After 3.00pm called back the number since package not delivered but customer service is “Closed”.
Updated: A RUDE delivery rider (AJP2757), who refused to get off his motorcycle, and kept blaring his horn, finally delivered the package at approx 3.23pm.
1st Agent: “Tarish” on 22.Oct.2020 @ 3.26pm
2nd Agent : “Punita” on 24.Oct.2020 @ 10.15am
Supervisor: “Ida” or “Azlida” on 24.Oct.2020 @ 10.15am
Person incharge of managing deliveries : “Zarul”
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Alyssa Teh on Google
★ ★ ★ ★ ★ Parcel in this branch since 19 May, nobody working there?
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Lin Chihying on Google
★ ★ ★ ★ ★ What hell the customer service. Your courier did not follow the address written on the box and delivered my parcel to wrong place. Then I called customer service but no one can help and always hang out the phone.
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VMed on Google
★ ★ ★ ★ ★ If you're Shopee Seller, don't ever think of this branch as your Citylink drop off point. The PIC will take forever to scan your drop off parcels. 11am dropped, until 6pm stil not yet scan. Please skip this branch by all means. Stay away.
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L LY on Google
★ ★ ★ ★ ★ In google mentioned closed at 6:30pm but they close sharp sharp at 6pm or some time even 5 minutes before 6pm. Reason being follow their clock not the exact world time and the staff is rushing home. Have to beg them to accept the parcel. The staff also give reason that their system shut down at exactly 6pm and cannot be access.
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Aistha Letchumy on Google
★ ★ ★ ★ ★ The pic for courier pickup is so rude ...not a professional customer service. So bad
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Azman Khairuddin on Google
★ ★ ★ ★ ★ Called hq number damansara utama. no one pick up. I went to office to confirm number its correct. I called again. Receptionist said phone was at the back. When i call, cant hear any ringing also. Ive informed her but seems to not care so much. Can update this concern citylink?
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Joanne Tan on Google
★ ★ ★ ★ ★ Parcel has been in transit status for 2 weeks! Call the branch no one answers. Call City-Link HQ PIC also cannot get in touch with the branch. Its ridiculous. Would give it 0 stars if I could.
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