Dr LeatherSpa (Paradigm Mall)
4.8/5
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based on 8 reviews
Contact Dr LeatherSpa (Paradigm Mall)
| Address : | LG-57, Jalan SS7 Paradigm Mall, 47301 Petaling Jaya, Selangor, Malaysia |
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| Phone : | π +778 | ||||||||||||||
| Website : | https://www.drleatherspa.com/ | ||||||||||||||
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| City : | SELANGOR |
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Cheryl Chan on Google
β β β β β Top notch service and excellent job done by the team! I used their pick up service and sent my bag and wallets for cleaning and restoration. Yee Von and Wendy were very patient in handling my queries and concerns. They also kept me updated throughout the whole process. I had a wallet where the stitches were coming off at the sides due to the torn leather. They surprised me with a repaired wallet that looks as good as new. I am very pleased with the final results of all items and will definitely use their service again for my bags and wallets.
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Lim Wei leng on Google
β β β β β The service is very good. Staff are friendly and efficient. All the stains is gone after the spa.
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S T on Google
β β β β β (Update: 26March2021)
After the initial below experience, the team did reach out to me and I decided to take a chance on one of my bags using the RM99 promo which was still ongoing as the earlier unanswered messages could possibly be an oversight by their team.
The bag was 70% unlaminated canvas + 30% leather trim in a stained /discoloured condition. After photo assessment and sending in the bag (pickup & return already included in the price), it took around 2months or so to get processed (timing is within industry standard of 4-12weeks based on personal experience with other vendors).
DrLeatherSpa team did their best with the bag and although the stains were not able to be removed (had crossed-fingers it could be whitened but it could possibly not be stains but fabric oxidisation due to age?), at least the bag is now the same browish colour evenly (without rings/hard markings). The canvas smells extremely clean. The leather trimmings, lining and hardware was well-polished and impressively zero dust.
Compared to other vendors (local and overseas), it is one of the cleanest bags after a βbag spa/touch-upβ with a visibly freshened up feeling. Naturally the bag wonβt be in brand new condition but overall I would say was a job well done therefore have adjusted the earlier review rating accordingly
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(Edit: 31Jan2021)
This company does a lot of online promos on various platforms for bag cleaning at RM99, but is not responsive when messaged. After much chasing as a potential customer and providing the details and information they ask for, they just disappear with no response (and this is over many days during working hrs, not off-hours/weekends).
Maybe other people have deferring experiences but won't have faith on how the bag will further be handled and come back safely after being refurbished and need for the customer to constantly check and chase
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Bryan Gan on Google
β β β β β Excellent services. Very detailed explanation on the work to be carried out and the areas we need to be aware of. Finished bag is good as new. Highly recommended!
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Tee Pauline on Google
β β β β β This is second visit. Very friendly and humble attendance. Carefully explained the service, and the tenure of period needed. On that day itself, received the whatapps message for confirmation. Messages received when the bag is ready for collection as well as right after collected.
My bag was wrapped nicely and with bubbly wrap to protect the shape of the bag.
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farahniesa soraya mohd nazir on Google
β β β β β Ive received my bag and i want to thank you for the terrific job in cleaning and repairing my bag. Satisfied indeed for the good and efficient service. I look forward to using your excellent services in the future?
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Tachikawa Mimi on Google
β β β β β I sent in a handbag that needed new stitching. The employees were nice and helpful. They explained what was to be done to fix the damage, and how long it would take. They also updated me once the reparation was done, which is convenient. The reparation itself was incredible! It was not noticeable at all; my handbag looked brand new!
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avans kow on Google
β β β β β My leather jacket was returned in an unexpected state.
Thanks to the knowledgeable and skillful technicians, instead of chopping off then patching my weathered and cracked jacket. Which I thought is the fastest way to fix it. These professionals restored my jacket in time for me to wear it for my birthday party.
The outlet representative was pleasant and responsive, too bad I can only give 2 thumbs up excellence. If get another hand will give a third thumbs up too.
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