Empire Hotels & Resorts

Had a good time at the Ecomarine. Things are super expensive at the small kitchen that they have and the wait time is a bit too much, but the host didn't have much choice. She is quite friendly and helpful too. The place wasn't the most cleanest, but was okay enough and maintained decently. The card machine isn't reliably working always. The place is in one corner of the island and thus it's a safe place for avoiding the general crowd and lights for a cosy and laid back time. I'm guess there are cheaper and more VFM places, but this one is still considerable.

Everything here is a mess: from the slowest, most confusing check-in experience ever (1.5 hours just to find out there was an apparent error, duplicated booking), to the (lack) of cleanliness and maintenance of the rooms. Girl at front desk tries her best but it's not enough - we were given the choice to take a superior room (at our expense) or go somewhere else, like it was our fault. Yes, its location is good, but there is a bunch of nice places on the same beach if you're willing to spend a few extra bucks. I wish I knew and save my time and money. Never again.

This review is for the Island Wok Restaurant - My partner and I didn't stay in the resort, but we came to eat at the restaurant every day and it was fantastic. Service was amazing as well - Hannani (sorry for butchering the spelling!) was extremely helpful with information about surrounding islands. Thanks for everything!

It was a splendid stay for 3 days and 2 nights. Worth the money. Booked this accommodation through Expedia. Very comfortable room with comfortable bed, pillow and blanket. The bathroom comes with heater and western toilet. The room have air conditioner and ceiling fan. The place runs by generator, so the air conditioner functions from 7pm-7am but after that the room is still very cooling. I will definitely recommend this place and the receptionist, Hanani (hope I got it right) was very helpful and cheerful. If you love tranquility then this is the best place to be at.

only nice for viewing beach

In August my wife and I stayed with our baby for 6 days at Empire Resort aka Eco Marine Resort aka Big Island Teluk Dalam. The stay was so disappointing that a month later I take the time to write this review. Please read this before you book. First, the 'resort' is located on the most beautiful part of the beach. Magnificent! Unfortunately they know how to ruin the rest. A few things that made our stay unpleasant: * Reservations: MUST be prepaid for the entire stay. Otherwise our reservation would be invalid. The manager just failed to make us pay in advance while she talked about it all the time. * Check-in: Once arrived our room was not ready yet, and we had to wait another half an hour from the manager. Nothing happened to our room in that half hour. The manager was only on her phone. We received no proof of registration, which they asked for when checking out. * Cleanliness rooms: Our room (for which we paid 280 RM !!) was dirty. Ants everywhere, sand on the floor and the bathroom was not cleaned. We ourselves have collected 4 staff members and have to manage to clean up and have had to roll up our sleeves ourselves. * Restaurant: Something goes wrong with every order in the restaurant. The kitchen is unhygienic, the vegetables are rotting in the fridge in the general area. Don't eat here. * Staff: The staff has no idea what they are doing and is not trained for working in the hospitality industry. The 19-year-old (....) manager also clearly has no training in hospitality. She loses her people, she insults, is incompetent. Unfortunately the staff is so incompetent that you need the manager for everything you ask for. As a result, things are going very badly, and everything takes a very long time.The cup of coffee on the photo below was there 24 hours, just nothing is cleared after our breakfast. * Maintenance: The maintenance of the buildings is poor. The garden is not beautiful, so 'Garden View' is not special. See some photos that I have attached. Geen enkele wc-stortbak was in tact, see photo. * Conclusion: because the place is so beautiful and we have used the services of the 'resort' as little as possible, we had a good time. This resort does not provide any service and will ruin your vacation. Because you have to pay in advance, you are attached to them and you cannot leave. All other accommodations on the beach do not recommend you stay here, due to the bad reputation (their name changes very often due to this). If you want to enjoy this beautiful place, stay with the neighbors of Flora Bay, for example, that was a well-run resort. * Finally: I asked for a modified bill before checking out in advance (we had slept an extra night for logistical reasons). The manager forgot to charge that night entirely so we were very grateful for her 'discount' which she unknowingly gave. It eased our pain a bit.

Gave 3 star due to overall experience, 1. Hospitality - The owner /Staff is nice and friendly 5/5 2. Location - We were looking for more happening beach, This was quiet and peaceful, So if you are a backpacker / solo traveler prefer long Beach 2/5. Otherwise right on the beach and stuff, 3. Room - Even though Shelly is spacious, With big bathroom, Due to location it has lot of bugs and ants, AC only works post 7 PM 3/5 Overall, Good for family

Nice view and beach, the guy who was the ONLY one working during off-season was also very nice. He cooked very deliciously, but it took a long time (which is understandable, since he is the only one working in the hotel). Anyways, this couldn't make up for the very bad condition the Hotel is in. There was mould on the mattress and the bathroom was also not clean, lacking toilet paper. We got BED BUGS from our stay there, so I would definitely not recommend staying there, only if they renovate and throw away their furniture it can be relaxing.