G Hotel Gurney

A magnificent hotel conveniently located at Gurney. We had a great time here (4.11.21 - 7.11.21). The room is clean and tidy. Cleaning service was carried out at the highest level. The breakfasts were varied and delicious, there is always plenty to choose from. The staff is very hospitable and always ready to help. We lived in room 1115, sea view. It was very nice that our wish was fulfilled. Separately, I want to mention the work of Jayson from Concierge ? This is the highest level of hospitality when you feel like the most beloved guest. Jayson, thank you very much ! We will definitely come again and stay at G Hotel Gurney. P.S. unfortunately I don’t know the name of the receptionist, who helped us with check in and check out ❤️ Thank you for great experience!

Look I may be biased as I came during a lull period just before Chinese New Year 2022. On top of me securing a great nightly deal which was quite a bit lower than their regular rate, I was also upgraded to an executive suite with phenomenal views (well what’s left of the land reclamation project anyway). This display of generosity is truly something that elevates a trip and just makes someone feel so appreciated. I had never stayed here before nor was I privy to any special discounts. It was my birthday week though. The overall decor whilst starting to date is still fine by today’s 5 star standards. The openness of the G Lounge flowing into the Tree Bar is a very prime example of a hotel getting the drinking experience right. The prices of drinks were shockingly affordable and there were no further taxes nor service charges. I’d only gone for the breakfast buffet which was also tremendously good value. I noted there were promotions on the lunch and dinner buffets at the time. My only bug bear is that the swimming pool whilst lovely does not have a standout view and is surrounded by a car park and a few condos. On a weekend, you’ll be serenaded by the resident live lounge act in Tree Bar. This is a lovely experience. The gym is very well equipped and does have sea views or what’s left of it. At the time of writing, spa facilities were unavailable though they would be very welcome. The location is truly convenient if you’re after a shopping holiday. It’s not really close to the beaches nor the cultural hub of Penang but Grab does the trick. Gurney Hawker Hall is quite maligned but it does a good job of presenting you with a wide assortment of Penang favourites. Hey for the average foreigner of KLite, they won’t know any better now would they? A class act all round and it shows that you don’t have to pay for the moon to get service and value that befits a star.

I love everything about this hotel, the services, the room and location, plus also value for money. After a long day, you can go down go Ground floor and pick a bottle of wone to close the night.

G-Hotel is the best option to stay in Penang for private and business. The area around the hotel is awesome to go out and the hotel itself is really clean and new.

OMG...bad service.. Even though got heads up by other friends that G Hotel service attitude was super poor... But I choose to call for inquiry too... End up totally agree with my friend comment.. Please do improve your staff service attitude.. Front desk or event service department should do their fricking job by servicing customer properly... called the reception to inquire some event stuff and the recentionist pass to the event department and the staff over there just shut off the call after answering for no reason???????? too lazy to explain?????? Are you serious? Do your fricking job man!!!

I went there on 14th April for a dinner. I have never been to that hotel before and it was my first time with family. My daughter was very hungry and all vegan shops were closed as it was near 10pm. I clearly told the waitress that we are vegans. The food had worm and when we reported to the outlet manager Shah and Guest services manager Zaki gave us a tough time. Finally I managed to get the GM’s, CEO, director secretary and the director’s email the same night and sent a complaint email. But until now none of them have answered me! The gm sent me a reply that he will investigate on this matter despite of me sending the photo of the worm. The food was for my toddler and none of them had the courtesy to ask on my baby girl’s wellbeing until now. The staffs are very incompetent and hotel cleanliness is poor. This hotel is not customer oriented at all. I don’t know how this hotel got it’s 5 star!!!!

Good view, nearby to a lot of facilities, nice and cozy place to stay, friendly staff, good breakfast. Js a bit disappointed during one night at their bar there. Did not give us clear information when we order our drinks. One staff say can drink until 12am then around 11.35pm another staff come and inform us that they are closing. Although they solve the issue in the end but Bad experience. Other than that other are very well.

We unfortunately had to cut our stay short but thoroughly enjoyed our 2 nights at the hotel. Staff are very friendly and overall the service throughout the hotel is excellent. Located right in between 2 malls it’s a great base to explore George Town and the rest of Penang. We booked the executive twin room - very modern large rooms and the access to the lounge is great value. We will be back for sure.