Hornbill Resort Pulau Pangkor

Big NO to this Hotel We book the hotel through agoda. A big No to this Hotel. The room was small from my expectation. We paid 238myr for 12hour stay.wifi is not provided. Rooms are too small that there is no space after the double bed. The staff are not helpful, the rooms are not as advertised and positively minuscule. Stayed with my in law family, husband and my baby. I felt very uncomfortable when I was there. Many of the TV channels aren't working, the shower head water pressure is barely strong enough to take a shower and the electricity was cut for an hour when I was there. i contact thr manager but he never pick up. the counter close and no one was there to help. me and my husband walk here and there just only to get the electric on again. really frustrated and angry. lastly the bangla worker show off and turn on the electric. my husband mad beyond expectation and the worker still stay and act like no feeling. I get into the room and feel so bad. The room was very very small and no amenities at all. Towel and bed sheet look dirty. Group of bangla working here know nothing about guest service and they are not hotelier. If they put this hotel name such as guesthouse or lower than this is better cos no need to pay much tax and low expectation from clients.The room was plain disgusting, the bedding was so old it was torn apart, the mattress are stained and sticky, it smelled mouldy and dusty. The staff was unfriendly, it seemed like effort for them to help. Not a place to stay for family with young children or infant. Typical Malaysian style of doing room business, wants easy money without so much capital expenditure. Disgusting!!! The only saving grace for this place is its central location. I will not be staying here again and you should avoid it as wel

I went for 2D1N at Hornbill Resort Pulau Pangkor, it's need further improvements to the room mattress, reception counter, the comforter bed sheets cover, pillow,and others part. Maybe some said if you want more pay more, but for me as one of the accommodation at the tourism industry , you should serve to meet the minimum expectation as a "resort" for each guest. Clean, tidy, great hospitality and comfortable most crucially. My conclusion, if you okay for just sleep without concerning about anything, you can just stay. But if you don't, just try others place. The best part, this resort near to the main road, beach, souvenir market, food street. It's up on what you want during the holiday.

i call the resort for the whole week, but no one pick it up. AGODA also call the resort and no one pick it up. i got problems with my booking and cannot settle it because the resort wont pick up the calls!!!!!!

I thought this the nice place to stay indah Khabar dari rupa. Not well maintain. Not good to recommend.

No parking, crowded place, call front office several times no answer, ended up cancel my booking and find another place to stay.

The staff name saharudin is nice guy and very helpful and the hotel is good ?

If you ever coming to pangkor island, do not ever even think of renting a room in hornbill resort. Unfortunately, i thought that i am going to enjoy my stay here but i didn't. Firstly, we had to wait 30 minutes after long travel for check in. See, we supposed to check in at 2.00 sharp, we arrived 1 hour before the check in time which means at 1 o'clock and we did not get into our until 2.30. Secondly, the rooms are filthy. There is no remote controller for the AC to set it like i want. Beds and sheets and the room overall are dirty and the lock of the door can be easily broken. the TV is very small and probably not functional, the wallsare cracked and the room literally doesn't give you the feeling that you rent in a resort, it made me feel like i am in a jail. Finally, the service is awful. Basically they don't care about the customers an they treat them very bad. To sum up, you are going to regret every cent you are going to spend here.

Pro It's three hops away from some of the tourist spots and activities in Pangkor. Cons Didn't expect a family room of three would be that small. No accomodations. (For Muslims, no qiblat) No kettle, no hair dryer, no shampoos or soaps. No table, TV doesn't work. Remote doesn't have battery. The room is sandy. The pool looks cloudy cz so much sand. The toilet have bad pipes. the pipes are loud and farts at you. There's only one power outlet. The bed is dusty. We understand that many establishments are recovering from global lockdown so please take this review in a kind way. Hopefully this resort can improve. It has so much potential.