Samsung Experience Store Sunway Pyramid
2.8/5
★
based on 8 reviews
Contact Samsung Experience Store Sunway Pyramid
| Address : | F1-32, FIRST FLOOR SUNWAY PYRAMID SHOPPING MALL, 3, Jalan PJS 11/15, Bandar Sunway, 47500 Petaling Jaya, Selangor, Malaysia |
| Phone : | 📞 +8 |
| Website : | https://www.samsung.com/my/samsung-experience-store/about/ |
| Categories : | |
| City : | SELANGOR |
| Description : | Contemporary showroom & store showcasing Korean brand's big-box electronics, tablets & computers. |
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Zakhir Ali on Google
★ ★ ★ ★ ★ Need to improve customer service
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WaiLoon on Google
★ ★ ★ ★ ★ Great service and friendly sales person
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B.X LBX on Google
★ ★ ★ ★ ★ I was going to buy Samsung, but I saw that their service staff was very rude and didn't mean to serve me, so I went to the machines apple sunway pyramid their attitude and serve is better than Samsung staff 1000000% ! (BAD ATTITUDE SAMSUNG STAFF AND JUST KEPP TALKING WITH ITHER STAFF)
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Bing Bong on Google
★ ★ ★ ★ ★ Nobody pick up the phone at all, if I can give 0 star I will because this is the worst Samsung store ever. Pre-ordered phone long ago but when I called to check nobody is picking up. Horrible customer service
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Allan Lee on Google
★ ★ ★ ★ ★ They only want your deposit. Thereafter, no stock excuses will happened. You better buy from other shop.....waited for months for S22
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Mervin Yap on Google
★ ★ ★ ★ ★ Very disappointing and unprofessional experience at this Experience store.
Came here to buy a phone immediately after I shattered my previous phones screen.
I noticed the Samsung S21+ and Z Flip 3 were being sold at the same price. Being unable to search for information myself at that time, I asked one of the staff "What are the differences in the specs?"
The staff member said they're the same, so I chose the Flip 3.
Only after I brouht the phone back, I found out that the battery capacity of the Flip was lower. If the staff had told me about it, my decision would have been different.
Despite this misinformation being their fault, they refused to exchange the phone. Battery life is an important aspect of a premium phone, and it's unfair for them to hide this fact from their customers.
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Mohamad Firdaus on Google
★ ★ ★ ★ ★ Not even deserves a star. Bad customer service. Unwilling to promote the products. Giving side eyes as if I cannot afford Samsung's products. Willingly dismiss herself away from me after I shown disinterest, and not even once tried to convince me about the products they have in house. Totally not recommend to purchase your devices here. You would get better service at IOI City Mall with better service and recommendations. Even car salesperson are more convincing in promoting their products than these lots. Maybe they think a RM6,000 devices are just a smidge worth of money. Good to know they already own more 1- star ratings from others.
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William Wong on Google
★ ★ ★ ★ ★ Terrible sales retail assistant whom not willing to explain in depth of their products. I as a customer had to explain to her almost every details from specification, function, durability, storage and etc. Do you think this is a job interview? Are you kidding me?
After the explanation, she seems forlorn and did not even say "thank you for understanding Samsung products". I'm truly not sure why she join Samsung retail or perhaps Samsung did not provide her proper training as a frontliner in promoting Samsung products. I absolutely disappointed and hope Samsung take this matter seriously if they wish to stay competitive against other mobile phone brands.
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