Victoria Home Bukit Bintang
3.8/5
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based on 8 reviews
Contact Victoria Home Bukit Bintang
| Address : | Residensi Tribeca, 215, Jalan Imbi, Imbi, Bukit Bintang, 55100 Kuala Lumpur, Malaysia |
| Phone : | ๐ + |
| Categories : |
Homestay
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| City : | KUALA LUMPUR |
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Hamad Almri on Google
โ โ โ โ โ Advice for everyone who wants to book in this hotel, I came to them to receive my room and their service is very bad. I waited at the reception for an hour and there is no cooperation and you must speak with another person via WhatsApp to trust you, what is this hotel that exhausts customers !! (I will put some pictures that occurred with the bad handling that exhausted me and my friend, and we are tired and we were not received well so we must beware of them)
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Giulia Coan on Google
โ โ โ โ โ No actual human, they reply whenever they wanted via WhatsApp sending stupid emoji like we are 10yo, eventually saying that it was too late to have a late checkout, when they took 4h plus to reply. Longest wait for a response was 12 hours! Really bad customer service.
Check in was awful, concierge didn't really know much English, pictures are old, you can't actually see the Petronas Twin Towers, small insects around the room, which I found quite dirty (dust and behind furniture and in corners).
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Sรณi Nรขu on Google
โ โ โ โ โ Very good place to stay in my visit to Malaysia 2019. Room is clean and tidy and also nice view. The location is in the centre, 15mins walk to Twin Towers, 5mins to the Pavilion. You have to register with the concierge by information the host gave you by email. One disadvantage with backpackers is you have to pay 20RM/pack for your luggage after checkout ( or maybe leave luggage before check in). You will need to deposit 300RM (will be paid back after checkout). The host are friendly and helpful ( but you should have a mobile phone to call them in case, because they are not right there to support).
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Shazawidya Azmi on Google
โ โ โ โ โ wont return again to this property. bad service. difficulty during check in. didn't give access card for parking. late refund back the deposit RM300. keep chased them , they refund after 3 days (not sure they forgot or purposely don't want to refund). no detergent to use, they ask to borrow from other room
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Dafna Becker on Google
โ โ โ โ โ The place was incredible. Unfortunately not a clean kitchen when we arrived, full of little ants (we could throw away our bread the next morning) , microwave didn't work, cockroach in the bathroom and pictures are very different from reality (stayed in 2 bedroom apartment). Owner only communicated on WhatsApp, which we luckily had. Wasnt friendly and pushy. We had to check out 11.00 (or 11.45) but our flight was at 6pm, they did not give us any opportunity to stay around the pool and have a shower before a 22 hour flight. (Cleaning ladys were having lunch when we left...)
Bed had an old mattress.
The building and pools are so great! So was the concierge and rest of staff in the building.
Never again with Victoria home, Tribeca maybe next time...
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Kimmie on Google
โ โ โ โ โ The place itself is quite impressive, especially the sun deck and moon deck, which you could watch sunrise and moon while swimming in the pool. Facilities wise it's excellent, but the particular apartment we booked through Agoda wasn't that great. The sink in the toilet doesn't work, TV doesn't work, and the bathroom has a faulty smell. Booked a two-room apartment for RM387, could only check-in at 3 pm, have to check out at 11 am. Doesn't spent enough time there to make the RM387 worth, to be honest?
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Cheap Eats Holidays Banyen Guo on Google
โ โ โ โ โ We loved our stay, especially the 2 pools on level 32 and 37. The only cons is the beds aren't soft too firm for us and bed sheets was not new. And not a serviced apartments as I have thought. AND tiny ants problem.
Really good for families and distance to places are that far walkable to Times square, pavilion etc.
Great having washing machine, microwave and kitchen stove if you want to cook.
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edgykay on Google
โ โ โ โ โ The room was perfect. It's spacious, well equipped and even has a washing machine and oven. The cupboards are well labelled and the hair dryer are one of the best I've used in hotels. However, as this is not a hotel, checking in was quite a hassle. You need to bank in the payment into provided account before you can check in. There is no one to show you to the room and navigating your way can be tricky as there is different exit/entrance for hotel and resident guest. Check in time is at 3pm which is slightly later than most of the hotels. Check out time is 11am, also earlier than most. Security is good as you need access card to get into the building. Room door is not lock with card, but with password. During my stay, had quite a shock while I was sleeping when a group of people came in the room. Apparently they were provided with wrong room details (they were given my room number and password). Fortunately the customer service was reachable and the matter was sorted out promptly. While this is an honest mistake, perhaps the management would consider using an access card for the room rather than or in addition to password to prevent this from happening again.
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