Celcom Xclusive (MCD Network Sdn. Bhd.)
2.3/5
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based on 8 reviews
Contact Celcom Xclusive (MCD Network Sdn. Bhd.)
| Address : | Queensbay Mall LG, 127 & 128, Persiaran Bayan Indah, 11900 Bayan Lepas, Pulau Pinang, Malaysia |
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| Phone : | π +98 | ||||||||||||||
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| City : | Pulau Pinang |
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Jia Ling Ping on Google
β β β β β i port 3 of my number from maxis to celcom, the staff at qb are so polite and follow up my case because my case is quiet complicated. they follow up my until my line activated. i also got free member card and free gift. so far, i nvr went to other celcom branch in png. only queensbay mall.
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Jack Leong on Google
β β β β β Can't do anything right. Requested to change my plan from Celcom first basic 38 to first blue in 28 Apr. One week after that the plan still has not changed, then I went back to the outlet and they said the plan is registered but somehow not activated yet. Till today (12 May) the plan still has not changed and I need to follow up on them.
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shruthy anand on Google
β β β β β Very very bad customer service. Went in to buy a phone as a present, and the staff were not interested at all to let us know about the plans available. Very standoffish and arrogant. When we went back into the shop, the staff actually rolled their eyes at us. My god. What a horrible experience. We left without purchasing the phone. Bought our phone from digi instead. Continue this attitude and celcom will lose all its customers. Very disappointing.
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nnznadd mas on Google
β β β β β the service very excellent. the staff very experienced in customer service. When i ask about the plan and bundle phone the staff explain very confidently. actually, im using webe unlimited data and everything when that staff convince me to take celcom plan so i felt attracting and finally i already transfer to celcom because of her. Congrates celcom!! celcom should hire like this staff. very helpful and good in everything especially in customer service.
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Hana M on Google
β β β β β Poor service. Disrespectful, poor product knowledge, and very slow in taking actions. They treat the customers like dirt as if we are desperate despite of the customers giving them business. Perhaps due to lack of product knowledge or simply didn't bother to explain the product info properly, they caused the customers having to repeatedly go to their shop, phone and texted them but always went unanswered to solve the issue arised attributed to them. Also had to pay extra charge because they messed up. Dealing with this shop is a total nightmare.
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mandrake systems on Google
β β β β β As on June-July 2018, Pathetic staff. They just don't care about the customers. Not at all helpful. No product knowledge. No service attitude. Misinforms customers. The staff ignores customers. Refuses prepaid services. Celcom, shut down this center if you cannot supervise such staff. At least you can save money.
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Hafiz Pimett on Google
β β β β β Worse experience ever! Ordered IP12 Promax in Dec 2020, and thankfully received call in Feb 21 to collect the phone. Was told to come within 4 days or else the phone will be opened to sale. Apparently, when we reached there on the same weeked, to collect the phone, was approached by 'friendly' staff, talked in unpleasant tone with sour face.. Asked us , whats our business that day and when told her that we wanted to collect the phone, all the staff asked whats the name.. Waited for half an hour as phone was not there in their store. The whole process of getting the phone till payment was very horrible , finally, they took another customerβs phone and gave to us. Earlier during the promo, they promised to give an adaptor with discount, but that day, it was nil in stock as well. Offered us another adaptor with usb at different price. When we refused, asked us to order the adaptor first then come n collect later.. what a stupid suggestion, if its not there, then dont call us to come and collect the phone la. Very bad service, irresponsible + lazy staff. They better close their business, be jobless and stay safe at home, rather than be rude to customer whose actually helping their sale
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Alex Lee on Google
β β β β β actually thought of buying celcom mega package but staff not interested to layan me.
so, bye celcom, hi Maxis. you just lost rm188 per month. ?
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