Hawk Rent A Car

Poor location,very difficult to find

Surprisingly good. The car was older and had 104km but it was a good price and allowed us to go over to Singapore. We would rent from them again in a pinch.

I'm not someone who leaves bad reviews but I really have to do so for this. Everything was smooth initially - from booking to collection. When returning, after parking the car in the car park, we proceeded to the office to return the key. Everything was still okay till they took extremely long to check the car. They drove the car out of the car park to the lobby to inspect. And after a long wait, they told us that there were 2 new long scratches (one on each side) on the car. We were shocked of course. Before we returned the car, we went to the petrol station to top up the petrol. It was only a 2 mins drive away and at that point of time, there is no scratches on the car at all. When we parked the car in the car park before going up to the office to return the key, there is no scratches at all too! They mentioned quickly that it might be motorcyclists who scratched the car when riding past us. Now this is weird. If there is scratches, how can I not know when I'm sitting at the back of the car all the time? During our rental, traffic is very smooth and there isnt any bikers coming so near to us that might cause those scratches at all. It might be our oversight if a biker accidently scratched the car. But to have two of such incidents without us realizing? That's almost impossible. Hawk's staff initially quoted that it will cost approx rm300 to respray the car. After much negotiation, they quoted rm100 for polishing at the petrol station. Luckily we understands simple Malay and overheard their phone conversation, that the other party actually quoted rm50 only. So, their action of marking up the cost has confirmed our suspicion. They just want to get money from us to fill their own pockets. Though we have no solid proof (our fault for not taking video or pics of the car after parking it at the car park), we highly suspect that they actually scratched the car themselves before driving it up to 'examine' it. From rm300 to rm100 to rm50 (yes we paid $50) in the end. We have requested for a copy of the polishing receipt. Let's see if they will send it over. Those who rent from them, I would advise to not park at the car park when returning. Park at the lobby and follow them out when they examine the car upon returning. Best if you can leave someone with the car. Just don't leave the car alone with them till they clear it. Also, if you have to leave the car in their carpark, take clear pictures and videos of the car to protect yourself. Update as at 22nd Aug : Nope we didn't receive the receipt for the 'polishing'. ??‍♀️

Great staff , TERRIBLE location, so-so vehicle. Please find another venue for pick up and drop off: the current one is so messy and brings stress to clients. (Nowhere convient to drop off car, have to carry luggage through several flights of stairs...) The car was 108k, reliable Toyota VIos but too old : worn out driver seat backrest gave me constant back ache. Wouldn’t mind paying more for a newer car !

I visited the place for car rental. Great staff and service explanation.. Offer me at reasonable price the delivery and pick up of the car which is my what I need. Smooth and quick process. The location is inside the building and you need to park outside and then walk inside the building.