Bank Simpanan Nasional
3.1/5
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based on 8 reviews
Contact Bank Simpanan Nasional
| Address : | Ground Floor & First Floor, 117, Jln Ampang, Kuala Lumpur, 50450 Kuala Lumpur, Malaysia |
| Phone : | ๐ +889 |
| Categories : | |
| City : | KUALA LUMPUR |
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Wee Liam Chai on Google
โ โ โ โ โ Poor services, waited 20min only tell me not able to process my registration. Besides, they work efficiency is very poor
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Azmy Ahmad on Google
โ โ โ โ โ I called several times but no one in the Recovery Dept answer my calls neither the operator. What had happen?
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Nur Dalila on Google
โ โ โ โ โ Unprofessional approach / BSN Jalan Dato Bandar Tunggal, Seremban
They even respect their candidates. Such a poor approach. Wasted my god damn 3 hours ops sorry 4 hours! Please respect all the candidates even 1% please.
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Minhyun Hwang on Google
โ โ โ โ โ Poor service attitude, low work efficiency, and never respond to customer messages
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zaza channel on Google
โ โ โ โ โ Very big place and many counter but the staff unfriendly and no manners towards my mother. Not helpful at all during MCO regarding BPN. As an old folk, my mother said the staff very sombong & berlagak compare to BSN chowkit branch even though small and limited space but the service from staff tiptop. When my mother ask something, the staff unprofessional answer the question as not know anything.
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Shafiq Rahman on Google
โ โ โ โ โ The place is clean and well managed.
Staffs were courteous and helpful.
Plenty of car park available. However, OKU parking can be improved because it is the same size as the usual car park lot. It should be bigger to accommodate wheelchair users.
Additionally, the OKU carpark lot at the at both ends also i believed need to be improved because if the driver is OKU, he/she will not be able to get out of the car because of the kerb and grass area at the sides of the car park lots in front of the main entrance.
This place has 6 counters & for the time being, not many customers when we came. The place is spacious & hopefully well ventilated.
*Male toilet at the ground floor behind the elevator has strong smell of cigarette smokes. Someone has been smoking in the toilet ??????
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shahir saleh on Google
โ โ โ โ โ Staff is helpful and friendly. Comfortable waiting area. There is parking space near entrance for motorcycle (Rm2 per entry).
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jun kit on Google
โ โ โ โ โ The staff inside Pentadbiran Kredit from Ipoh branch who called Nurul is extremely rude to the customer. Never listen properly on customer inquiry and scream 'dengar , dengar, u listen. Hello !' with a loud and unpleasent voice. I did called to ask for the right amount of full settlement and how much discount I will be getting if I were to make the full settlement for my car loan. Out of my surprise, immediately i get scold for no reason, more like putting anger on me, saying that "U kena apply la , tanya i pun x tau ! with a very rude voice. Since she didn't give the right answer, so i did ask again for more details on how can i know how much discount i will be getting if i make the full settlement? , She replied with the same answer you kena apply la ! (With even louder voice) without explaining how can i apply and I'm like totally no clue on whats she talking about. To cut it short, we had spend for 10mins on phone just because she ignoring my questions and keep repeating " dengar dengar, U kena apply ! , Keep arguing" without even say sorry. Is this really the standard of the gov-linked bank? I strongly believe all the staffs of the bank had undergo tons of trainings for customer service and handling customer.
To the top management/Ceo of Bsn, I really hope the group can zoom in to the issue seriously especially the behaviour of staff, not to mention others aspects. Your clients do not deserve the screaming/jerit2 from your staff.
Throughout the conversation , I felt really disappoint to support the bank which I never face it before with any other customer service.
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